Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("Client," "you," or "your") and Lyfework LLC ("Lyfework," "Service Provider," "we," "us," or "our"), governing your access to and use of the Lyfework Platform ("Platform") and all related services ("Services").

By accessing or using the Platform, creating an account, or otherwise indicating your acceptance of these Terms, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree to these Terms, you must not access or use the Platform.

These Terms apply to all users of the Platform, including but not limited to administrators, authorized users, and any individual who accesses the Platform through a Client's account.

2. Definitions

3. Eligibility

You must be at least 18 years of age to use the Platform and Services. By agreeing to these Terms, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement.

If you are entering into these Terms on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms, and all references to "you" or "Client" shall refer to that entity.

4. Services Description

Lyfework provides an AI-powered client acquisition and fulfillment platform for service-based businesses. The Platform includes, but is not limited to:

• CRM and pipeline management tools.
• Marketing automation and workflow builders.
• Communication tools (SMS, email, voice, chat).
• Website and funnel builders.
• Scheduling and calendar management.
• Reputation management and review automation.
• Payment processing and invoicing (via integrated third-party providers).
• AI-powered content generation, review responses, and conversation tools.
• Reporting and analytics dashboards.

The specific features and scope of Services available to you depend on your subscription plan and Service Agreement.

5. Account and Registration

To access the Platform, you must create an account and provide accurate, current, and complete registration information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to immediately notify Lyfework of any unauthorized use of your account or any other breach of security. Lyfework will not be liable for any loss or damage arising from your failure to secure your account credentials.

You may grant access to authorized users within your organization. You are responsible for ensuring that all authorized users comply with these Terms.

6. Payment and Billing

6.1 Subscription Fees

Access to the Platform requires payment of recurring subscription fees as specified in your Service Agreement. Subscription fees are billed monthly in advance and are non-refundable except as required by applicable law.

6.2 Utility Charges

In addition to subscription fees, you may incur variable Utility Charges based on your actual usage of Platform resources. Utility Charges are calculated and billed monthly in arrears. The following table provides representative rates, which are subject to change with 30 days' written notice:

Rates are subject to change with 30 days' written notice. Current rates are available in your Platform dashboard.

6.3 Rate Changes

Lyfework reserves the right to modify subscription fees and utility rates. We will provide at least 30 days' written notice of any rate changes via email or through the Platform. Your continued use of the Platform after the effective date of any rate change constitutes your acceptance of the new rates.

7. Late Payment

All invoices are due upon receipt unless otherwise specified in your Service Agreement. If payment is not received within 15 days of the due date, Lyfework reserves the right to:

• Charge a late fee of 1.5% per month (or the maximum rate permitted under Florida law, whichever is lower) on any outstanding balance.
• Suspend access to the Platform and Services until all outstanding amounts are paid in full.
• Engage collection activities and recover reasonable attorneys' fees and costs incurred in collecting past-due amounts.

Suspension of Services due to non-payment does not relieve you of your obligation to pay all outstanding fees, including fees accrued during the suspension period.

8. Acceptable Use Policy

You agree to use the Platform and Services only for lawful purposes and in accordance with these Terms. You are solely responsible for ensuring that your use of the Platform complies with all applicable laws and regulations. Specifically, you agree not to:

• Use the Platform to send unsolicited communications (spam), including but not limited to bulk SMS, email, or voice messages, in violation of applicable laws.
• Violate the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, or any other applicable anti-spam or telecommunications regulations.
• Send communications without proper consent from recipients as required by applicable law.
• Use the Platform to distribute malware, viruses, or other harmful code.
• Attempt to gain unauthorized access to the Platform, other accounts, or related systems.
• Use the Platform for any illegal, fraudulent, deceptive, or harmful activity.
• Interfere with or disrupt the integrity or performance of the Platform.
• Reverse engineer, decompile, or disassemble any aspect of the Platform.
• Use the Platform to infringe upon the intellectual property rights of any third party.

9. Electronic Communications Consent

By using the Platform, you consent to receive electronic communications from Lyfework, including but not limited to:

• Account-related notifications and administrative messages.
• Service updates, maintenance notices, and security alerts.
• Billing statements and payment confirmations.
• Changes to these Terms or related policies.

You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

9.1 SMS and Text Messaging Program

If you text one of our numbers, provide your mobile number to us, or opt in through one of our advertisements or web pages, you agree to receive recurring automated and conversational text messages from Lyfework, including demo, appointment, account, and promotional messages. Your consent to receive text messages is not a condition of any purchase.

• Message frequency varies based on your interaction with us.
• Message and data rates may apply, depending on your mobile carrier and plan.
• To opt out, reply STOP to any message at any time. For help, reply HELP or contact team@lyfework.io.
• Carrier liability: Mobile carriers are not liable for delayed or undelivered messages.
• We use trusted third-party providers to deliver these messages and may change providers at any time.

How we handle the mobile information you provide, including that we never share it with third parties or affiliates for marketing or promotional purposes, is described in our Privacy Policy.

10. Intellectual Property

The Platform, including all software, code, design, text, graphics, logos, trademarks, and other intellectual property, is owned by Lyfework or its licensors and is protected by applicable intellectual property laws.

Your subscription grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your internal business purposes in accordance with these Terms. This license does not include the right to sublicense, resell, or redistribute the Platform or any part thereof.

You retain all ownership rights to your Client Data. By uploading Client Data to the Platform, you grant Lyfework a limited license to use, process, and store that data solely for the purpose of providing the Services.

11. DMCA and Content Responsibility

11.1 Content Responsibility

You are solely responsible for all content created, uploaded, transmitted, or displayed through your use of the Platform, including but not limited to website content, marketing materials, email campaigns, SMS messages, and AI-generated content. Lyfework does not endorse, guarantee, or assume responsibility for any content created or distributed by Clients through the Platform.

11.2 DMCA Notice and Takedown

Lyfework respects the intellectual property rights of others and expects its Clients to do the same. If you believe that content hosted on or transmitted through the Platform infringes your copyright, you may submit a Digital Millennium Copyright Act (DMCA) takedown notice to our designated agent at:

Your notice must include: identification of the copyrighted work, identification of the infringing material, your contact information, a statement of good faith belief that the use is not authorized, a statement under penalty of perjury that the information is accurate, and your physical or electronic signature.

12. Data and Privacy

Your use of the Platform is also governed by our Privacy Policy, which describes how we collect, use, share, and protect information. By using the Platform, you acknowledge that you have read and understand our Privacy Policy.

You are responsible for ensuring that your collection, use, and processing of End User data through the Platform complies with all applicable privacy and data protection laws, including but not limited to the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR) where applicable, and any other applicable state, federal, or international data protection regulations.

Lyfework acts as a data processor with respect to Client Data and processes such data only as directed by the Client and as necessary to provide the Services.

12.1 Your Jurisdiction and Compliance Responsibilities

The Services are operated from the State of Florida and made available to clients located in other U.S. states and, where applicable, other countries. We make no representation that the Services are appropriate or available for use in any particular location. You are responsible for complying with all laws applicable to you and to the jurisdictions in which you and your End Users are located, including state, federal, and international privacy, consumer-protection, telemarketing, and industry-specific laws, and for accessing the Services in compliance with local law.

12.2 Healthcare Information and HIPAA

The Platform and Services are not intended for, and must not be used to create, receive, maintain, or transmit, Protected Health Information ("PHI") as defined under the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations ("HIPAA"), except as expressly agreed in writing as described below.

If you are a covered entity or business associate and require a BAA to use the Services in connection with PHI, contact us at team@lyfework.io before transmitting any PHI. Where a BAA is in effect, the terms of that BAA govern PHI and control over any conflicting provision of these Terms with respect to that PHI. You remain solely responsible for your own regulatory obligations, including obtaining any required patient authorizations and conducting your own risk analyses, and for compliance with other sector-specific laws that may apply to you (for example, the Gramm-Leach-Bliley Act or FERPA).

13. Service Availability

Lyfework strives to maintain high availability of the Platform but does not guarantee uninterrupted, timely, secure, or error-free operation. The Platform may be temporarily unavailable due to scheduled maintenance, upgrades, or circumstances beyond our reasonable control.

Lyfework does not provide a formal Service Level Agreement (SLA) guaranteeing specific uptime percentages or response times unless separately agreed to in writing. We will make commercially reasonable efforts to notify Clients in advance of scheduled maintenance that may affect Platform availability.

Lyfework shall not be liable for any damages, losses, or expenses arising from Platform downtime, service interruptions, or data loss, whether scheduled or unscheduled.

14. Disclaimers and Limitation of Liability

14.1 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND. LYFEWORK EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Lyfework does not warrant that the Platform or Services will be uninterrupted, secure, error-free, or free of harmful components, that defects will be corrected, or that any particular result, outcome, revenue, search ranking, lead volume, or business performance will be achieved. Any reliance on the Platform, the Services, or any AI-generated output is at your own risk, and you are responsible for reviewing and validating all outputs before use. No advice or information, whether oral or written, obtained from Lyfework creates any warranty not expressly stated in these Terms. Because some jurisdictions do not allow the exclusion of certain implied warranties, some of the above exclusions may not apply to you.

14.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LYFEWORK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR OTHER INTANGIBLE LOSSES, REGARDLESS OF THE CAUSE OF ACTION OR THEORY OF LIABILITY.

IN NO EVENT SHALL LYFEWORK'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU TO LYFEWORK DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

THE FOREGOING LIMITATIONS SHALL APPLY EVEN IF THE ABOVE-STATED REMEDIES FAIL OF THEIR ESSENTIAL PURPOSE AND REGARDLESS OF WHETHER LYFEWORK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

15. Indemnification

You agree to indemnify, defend, and hold harmless Lyfework, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Platform and Services.
• Your violation of these Terms or any applicable law or regulation.
• Your violation of any rights of a third party, including intellectual property rights or privacy rights.
• Any content you create, upload, transmit, or display through the Platform.
• Any communications sent through the Platform to End Users, including claims arising from TCPA, CAN-SPAM, or similar regulatory violations.

16. Dispute Resolution and Arbitration

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

16.2 Informal Resolution

Before initiating any formal dispute resolution process, the parties agree to attempt to resolve any dispute informally through good-faith negotiation for a period of at least 30 days following written notice of the dispute.

16.3 Mediation

If the dispute is not resolved through informal negotiation within 30 days, the parties agree to submit the dispute to non-binding mediation before a mutually agreed-upon mediator in Palm Beach County, Florida.

16.4 Binding Arbitration

If the dispute is not resolved through mediation, it shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in Palm Beach County, Florida by a single arbitrator. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Each party shall bear its own costs and attorneys' fees in connection with the arbitration, unless the arbitrator determines otherwise. The arbitrator may award injunctive or other equitable relief as appropriate.

17. Class Action and Jury Trial Waiver

17.1 Class Action Waiver

YOU AND LYFEWORK AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. Unless both you and Lyfework agree otherwise in writing, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of class, collective, or representative proceeding.

17.2 Jury Trial Waiver

TO THE EXTENT PERMITTED BY APPLICABLE LAW, BOTH YOU AND LYFEWORK WAIVE THE RIGHT TO A TRIAL BY JURY IN ANY ACTION, PROCEEDING, OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES.

18. Termination, General Provisions, and Contact

18.1 Termination

Either party may terminate these Terms by providing 30 days' written notice to the other party via email or through the Platform. Lyfework reserves the right to suspend or terminate your access to the Platform immediately and without prior notice if you violate these Terms, fail to pay fees when due, or engage in conduct that Lyfework reasonably determines is harmful to the Platform, other users, or Lyfework's business interests.

Upon termination, you will have a 30-day window to export your Client Data. After this period, Lyfework may permanently delete your Client Data. Termination does not relieve you of any obligation to pay outstanding fees accrued prior to termination.

18.2 Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay results from circumstances beyond the party's reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, war, terrorism, riots, government actions, power failures, internet or telecommunications failures, or other similar events.

18.3 Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without the prior written consent of Lyfework. Lyfework may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets, provided that the assignee agrees to be bound by these Terms.

18.4 Amendments

Lyfework reserves the right to modify these Terms at any time. We will provide at least 30 days' written notice of material changes via email or through the Platform. Your continued use of the Platform after the effective date of any modification constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must discontinue use of the Platform before the changes take effect.

18.5 Entire Agreement

These Terms, together with the Privacy Policy and any applicable Service Agreement, constitute the entire agreement between you and Lyfework regarding the subject matter hereof and supersede all prior or contemporaneous agreements, understandings, and communications, whether written or oral.

18.6 Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

18.7 Survival

The following sections shall survive termination or expiration of these Terms: Definitions, Payment and Billing (for accrued amounts), Intellectual Property, Limitation of Liability, Indemnification, Dispute Resolution and Arbitration, Class Action and Jury Trial Waiver, and this Section 18.

18.8 Contact Information

For any questions or concerns about these Terms, please contact us:

By using Lyfework's Platform and Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these Terms, you must discontinue use of the Platform immediately.